Clinic FAQs

What are the costs?

All services that are covered by a Medicare rebatable item will be bulk billed for all patients with a current Medicare card. There will be some items that will attract a fee, e.g some vaccinations, procedures and plastering. Please contact reception for more information.

What are the billing arrangements?

For patients that are not eligible for Medicare, fees are payable at thetime of consultation by cash or credit cards including MasterCard and Visa or via EFTPOS. Fees charged will depend on the length and type of consultation required.

What is the waiting time like for doctors?

Nobody likes to be kept waiting. Our staff understand this and endeavours to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical practice, doctors do frequently run behind time. We regret any inconvenience caused due to these delays.

How long is a normal appointment?

A standard appointment is usually booked for 10 minutes. Please ask the receptionist to book a longer consultation if you need a general check-up, have multiple or complex problems or need a consultation that will include counselling.

Do I need to make an appointment to see the doctor?

Patients must make an appointment to see a doctor. If you have more than one health concern or a complex issue to discuss, please request a longer appointment at the time of booking. A separate appointment must be made for each family member. Same day appointments are available for urgent cases.

How do I make an appointment?

Appointments can be made in person, over the phone or online via our website or appointment app, Appointuit.

What if I have to cancel or reschedule an appointment?

We understand that sometimes circumstances change and you may not be able to keep an appointment. Please let us know as far ahead as possible, so that the appointment can be allocated to another patient. Please refer to our Cancellation and Non-Attendance Policy.

Do I need to make an appointment for a repeat prescription?

Most prescriptions provide sufficient medication to last until your condition needs to be reviewed by your doctor. Prescriptions are not routinely written without consultation due to the need to determine the appropriate medications at the time.

Do I need to make an appointment for a medical certificate?

To provide a certificate the doctor must see the patient for the condition listed on the certificate. It is illegal to back date medical certificates.

Can I talk to my doctor over the phone?

Telephone calls to doctors are limited to emergencies. Our receptionist will assist you with any enquiries or take a message and arrange a time that will be mutually convenient to discuss your concerns with the doctor.

Do you offer interpreter services?

Whatever your preferred language; we can help you organize an interpreter to assist with any language barriers. Strathpine GP Superclinic uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours’ notice an “on site” service. We also arrange interpreters through the National Auslan Interpreter Service, for our hearing impaired patients.

How do I get my test results?

Please make an appointment with your doctor to discuss your test results. Follow up of test results is the patient’s responsibility. Please discuss making follow up appointments with your doctor.

Can I get a family member’s test results?

A family member can only access your test results with your permission. Privacy laws make it illegal to disclose any information about a patient without their prior consent. If you want a family member to have access to your results, you will need to have that put in writing and noted in your file.

What if I need to see a doctor after hours?

Strathpine GP Superclinic provides afterhours care through a medical deputising service. For afterhours care please call the National Home Doctor Service on 13 74 25.

How are my medical records kept?

We follow the recommended guidelines for confidential storage of all personal information in accordance with the National Privacy Legislation. Please click here for a copy of our privacy policy or contact our surgery.

How is my confidentiality and privacy managed?

This practice is committed to maintaining the confidentiality of your health information and has protocols in place to safeguard your privacy. All employees are required to sign a confidentiality agreement upon commencement of employment and all computers are password protected. Your medical information is confidential and will not be shared with any third party without your signed consent. For more information on privacy please request a copy of our Privacy Policy from reception.

How do I get my records transferred to Strathpine GP Superclinic?

You will be required to sign an authority form which will allow us to obtain them. Please speak with one of our friendly medical receptionist and we’ll organise it for you. Please be aware that some practices charge transfer fees.

What are your opening hours?

Opening hours are: 8.00am to 5:30pm Monday to Friday, 9.00am to 5.00pm Saturday, Sunday and Public Holidays. We are closed on Good Friday and Christmas Day.

Does your practice see new patients?

Yes. Strathpine GP Superclinic welcomes new patients to our practice. You will find our patient enrolment form on this website. Please complete this document as accurately as possible and bring it with you at the time of your initial consultation. Please arrive early for your first consultation so that our reception staff can enter your details.

Is there a pathology collection centre nearby?

Yes. For your convenience, Medlab Pathology is located on site and provides bulk billing to services that attract a Medicare rebate. There may be fees for work place drug screening or to those patients that are not registered with Medicare.

Does your surgery offer Allied Health appointments?

Strathpine GP Superclinic offers a wide variety of Allied Health Services. Services currently offered are Diabetes Educator, Dietician, Exercise Physiologist, Chiropractor, Psychologists, including a Child Psychologist, Podiatry, Physiotherapy, Speech Pathology and Mental Health Social Work Practitioner.

Is there car parking available?

Yes, there is ample parking available for all patients. There is also disabled parking available, undercover, in front of our practice.

What do I do if I have a complaint or suggestions?

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you should you have any concerns or suggestions please email the practice manager. The contact details will be on the surgery information page.

Does your surgery offer a reminder system?

Strathpine GP Superclinic offers reminder systems for Pap Smears, Immunisations and Chronic Disease Management. You will be offered the choice of being enrolled on the pap smear register at the time of your consultation. The Australian Immunisation register keeps a record of all vaccinations given and will generate a reminder notice for us when vaccinations are overdue.